Privacy Policy

Privacy Policy

AutoDox® and RexNDox Outsource Solutions LLP

1. Introduction

This Privacy Policy explains how RexNDox Outsource Solutions LLP (‘RexNDox’, ‘we’, ‘our’, or ‘us’) collects, uses, stores, and protects information when providing the AutoDox Medical Record Intelligence Platform and related litigation support services.

2. Information We Collect

We may collect contact information, business information, account details, uploaded documents, usage information, and communications necessary to provide our services.

3. Medical Records and Protected Health Information

When clients provide medical records or other sensitive information, we process that information only to deliver the requested services. AutoDox is designed to support HIPAA-compliant workflows, and information is handled according to our established operational procedures.

4. How We Use Information

Information is used to deliver services, provide customer support, improve the platform, maintain security, communicate with clients, and comply with legal obligations.

5. Information Security

RexNDox maintains an Information Security Management System certified to ISO/IEC 27001:2022 and implements administrative, technical, and organizational measures designed to safeguard information.

6. Information Sharing

We do not sell personal information. Information may be shared only when necessary to provide requested services, comply with applicable law, or protect legal rights.

7. Data Retention

Information is retained only for as long as reasonably necessary to provide services, satisfy contractual obligations, comply with legal requirements, or resolve disputes.

8. Your Rights

Depending on applicable law, you may have rights relating to access, correction, deletion, or other requests concerning your personal information.

9. Contact

Questions regarding this Privacy Policy may be directed to RexNDox Outsource Solutions LLP through the contact information published on our website.

10. Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date.