Refund & Cancellation Policy

Refund & Cancellation Policy

AutoDox® and RexNDox Outsource Solutions LLP

1. Purpose

This Refund & Cancellation Policy explains how cancellations, refunds, and service modifications are handled for AutoDox and related litigation support services.

2. Service Nature

Many AutoDox services involve customized processing of client-provided records. Because work often begins shortly after project initiation, refund eligibility may depend on the stage of completion.

3. Project Cancellation

Clients may request cancellation before work begins. If work has already commenced, charges may apply for services performed up to the cancellation date.

4. Refunds

Refund requests are reviewed on a case-by-case basis. Approved refunds, where applicable, will generally reflect the portion of services not yet performed.

5. Changes to Scope

If project requirements change after work has started, timelines, pricing, or deliverables may be adjusted by mutual agreement.

6. Subscription Services

If subscription-based services are offered, cancellation terms will be governed by the applicable subscription agreement.

7. Force Majeure

Neither party shall be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, internet outages, government actions, or other unforeseen circumstances.

8. Contact Us

Questions regarding cancellations or refunds should be directed to RexNDox using the contact information available on our website.

9. Policy Updates

This policy may be updated periodically. The latest version will be available on our website.